Frequently Asked Questions
Q: How long does shipping take?
A: Orders typically ship within 1–3 business days. Delivery typically takes 5–7 business days, depending on your location.
Q: Do you offer international shipping?
A: Right now, we ship within the United States only. We are working on expanding.
Returns & Exchanges
Q: What’s your return policy?
A: You have 30 days to request a return on unused, unopened items in their original packaging. Food and treats, custom items, sale items and gift cards can’t be returned. If an item arrives damaged or wrong, contact us at support@petvana.pet and we’ll make it right. See our Refund Policy for the details.
Q: Do you cover return shipping?
A: Return shipping costs are the responsibility of the customer unless the item arrived damaged or there was an error on our end.
Orders & Payments
Q: What payment methods do you accept?
A: All major credit cards, plus Apple Pay, Google Pay and Shop Pay.
Q: Can I change or cancel my order?
A: If your order hasn't been processed yet, we’ll do our best to help. Please email us as soon as possible at support@petvana.pet.
Product Questions
Q: Are your products safe for all pets?
A: Not every product suits every pet. Size, chew strength and age all matter, so check the details on the product page before you buy. Always supervise your pet with a new item and take it away if it starts to come apart.
Q: How do I choose the right size for my pet?
A: Each product page includes a sizing guide to help you choose the best fit. Still unsure? Reach out and we’re happy to help.
Q: Where are your products made?
A: We sell pet products only from American companies, to support U.S. businesses. Every product carries one of three labels: Made in USA, Made in USA with imported materials, or Assembled in USA from imported parts. Each product page shows its label. More on our Where Our Products Are Made page.